Frequently Asked Questions
Whether you're a seasoned outdoor professional or just starting out, we understand you might have questions about our gear, return policy, refunds and other stuff. Here, we've compiled answers to some of our most frequently asked questions to help you find what you’re looking for.
If you can't find what you're looking for here, feel free to reach out to our friendly support team at
General Questions
How Do I Contact Customer Service With Any Questions?
If you have any questions, we’d love to help! Just use the form on our Contact Us page
or email us at
What if i don't know my order number?
Not a problem! If you do not have your order number, you can log in to your Buffalo Outdoors Workwear account here and go to your order history to find your order number.
If you did not create an account when you checked out, you can just emailSupport@BuffaloOutdoorsWorkwear.comand we'll help you out however we can!
Return Questions
How do i replace a defective or wrong item?
In the event that you received a damaged, defective or wrong item, please leave the item exactly as is and email us at Support@BuffaloOutdoorsWorkwear.com to get a return started. We’ll be more than happy to help you out.
Can i exchange my purchase?
We are currently unable to offer exchanges at this time.
Does Buffalo Outdoors Workwear Accept Returns Third Party Dealers?
We only accept returns from orders placed on BuffaloOutdoorsWorkwear.com. If you purchased through an authorized retailer, please contact them directly to arrange a return.
How long do i have to return my order?
Items may be returned within 30 days of the original purchase date and must be returned in their original condition with all tags attached, and have not been worn, altered, washed, or damaged.
How long do returns take?
Our objective is to ensure that all returns are processed within three business days subsequent to the receipt of the item. Please be advised that during the peak holiday season, processing times may extend beyond the standard period, potentially ranging between three to five business days.
When will i get my refund?
After we receive your return, we will inspect the return. If approved please allow 5-7 business days for the credit to be released back to the original method of payment. Original shipping costs, if any, are unfortunately non-refundable.
is shipping included in my refund?
We do not refund shipping fees for returned items.
What if the card i used for my purchase is now closed?
At this time, we can only process refunds to the credit card account used on the original order. This is the standard process for online refunds and your bank or financial institution will route the funds to you as soon as they process your credit. If you have any questions or concerns please reach out to Support@BuffaloOutdoorsWorkwear.com.
Can't find what you're looking for?