Whether you're a seasoned outdoor professional or just starting out, we understand you might have questions about our gear, return policy, refunds and other stuff. Here, we've compiled answers to some of our most frequently asked questions to help you find what you’re looking for.
If you can't find what you're looking for here, feel free to reach out to our friendly support team at Support@BuffaloOutdoorsWorkwear.com.
General Questions
If you have any questions, we’d love to help! Just use the form on our Contact Us page or email us at Support@BuffaloOutdoorsWorkwear.com.
Not a problem! If you do not have your order number, you can log in to your Buffalo Outdoors Workwear account here and go to your order history to find your order number.
If you did not create an account when you checked out, you can just email Support@BuffaloOutdoorsWorkwear.com and we'll help you out however we can!
Return Questions
In the event that you received a damaged, defective or wrong item, please leave the item exactly as is and email us at Support@BuffaloOutdoorsWorkwear.com to get a return started. We’ll be more than happy to help you out.
We are currently unable to offer exchanges at this time.
We only accept returns from orders placed on BuffaloOutdoors.com. If you purchased through an authorized retailer, please contact them directly to arrange a return.
Items may be returned within 30 days of the original purchase date and must be returned in their original condition with all tags attached, and have not been worn, altered, washed, or damaged.
Our objective is to ensure that all returns are processed within three business days subsequent to the receipt of the item. Please be advised that during the peak holiday season, processing times may extend beyond the standard period, potentially ranging between three to five business days.
After we receive your return, we will inspect the return. If approved please allow 5-7 business days for the credit to be released back to the original method of payment. Original shipping costs, if any, are unfortunately non-refundable.
We do not refund shipping fees for returned items.
At this time, we can only process refunds to the credit card account used on the original order. This is the standard process for online refunds and your bank or financial institution will route the funds to you as soon as they process your credit. If you have any questions or concerns please reach out to Support@BuffaloOutdoorsWorkwear.com.
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